I rated your service a 4 because there is always room for improvement. For example, the paperwork for the work you did on December 8, 2015 and April 8, 2016 recorded my mileage as 52,685 on both dates. Upon arriving home on April 8, 2016, my mileage was 53,520. An item you did on April 8, was "coolant/antifreeze exchange for 93.66." The paperwork for suggested maintenance in a few short months lists the same exact thing. I question whether or not that same service would be necessary.
Thank you for your very generous 4-stars. You are amoung the many customers here that first full week of April during the busiest week in our 15 year history. I thank you, but must apologize for not having the one-on-one time for you and of course, handing you paperwork without updated information. Part of our finalization process is receiving parts invoices, correcting mileage if needed, and deleting previous recommendations once addressed. In an attempt to keep people from waiting longer than necessary, I often print customer's repair orders prior to this finalization process. Thank you for pointing out my error on your service order. I went back and verified your mileage and recommendations were corrected before closing. There is always room for improvement so we've been training new help in the front since April 4th to spread the work load and prevent these kinds of oversights in the front office. We will do our best to make your next visit a 5-star experience. - Dean
- Simmons Automotive