Tacoma Auto Repair

5

You always treat Jr and myself as friends not customers. I trust in you and all of your employees to give us the best service possible. Thanks Dean and all of you faithful employees.

5

The employees at Simmons Automotive were friendly and ensured I was fully informed of services needed and the reason behind each. While there was an oversight during a visit with a requested service not performed, they worked hard to make things right. I will definitely be a returning customer. I felt that they were genuinely interested in my satisfaction and needs.

5

Will be coming back on another vehical in near future .... very satisfied...

4

you guys are great thanks

5

thanks Guys

5

Everyone who works at Simmons Automotive is courteous and the atmosphere is always friendly. They will always try their best to explain everything in plain english, and never give anyone "the runaround." The auto technicians do great work as well; always worth it to bring my car here.

5

I have total trust in the folks at Simmons. They will do everything they can to have your car at peak performance.

5

Last month we had someone come to our house and offer us an Auto Service Program for Simmons Automotive. Â We were new to the area and needed to find a place to take our vehicles so I went ahead and purchased two in hopes that it would be a good deal.A couple of weeks ago, my husband took his Ford Ranger in to get an oil change and also we wanted them to take a look at one of the wheel bearings (note that everyone we talked to thought it was an issue with the wheel bearing). Â The oil change was free as part of the Auto Service Program that we purchased. Â They took a look a the wheel bearing and determined that they needed to be re-packed. Â After calling to get authorization from our extended warranty, it was determined that it wasn't covered. Â Knowing that we needed to get it repaired, we authorized the repairs.Apparently after re-packing the bearing they took it for a test drive and the wheels were still doing the same thing. Â They greased the rest of the bearings and again nothing changed with the symptoms. Â It was determined that the tires were cupping which was causing the uneven ride. Â They ultimately rotated the tires and gave my husband a call. Â The best part of this is that after doing all that work, they were honest enough to let us know that since they mis-diagnosed the issue all of the repairs would be free of charge. Â Obviously we were elated and couldn't believe it. Â We would have never known the difference and it makes us feel better that we can take our vehicles in without fear of getting ripped off.In addition, my husband was very complimentary about the staff and their friendliness. Â After dropping off the car before any of the above happened, he called me to tell me "Honey, you are going to really like this place. Â They are so friendly." Â Coming from him, I knew it had to be a great place to make that impression on him. Â Thanks Simmons for great service and the honesty that you showed in dealing with our vehicle. Â We will be coming back soon to bring my car in and will be planning on using Simmons for any future repairs.

Thanks for the thoughtful review, Lisa! We were more than happy to help out you and your husband, and appreciate you sharing your wonderful experience with others. Honest, friendly service--this is just what we aim for, and I trust the rest of the team will appreciate hearing this as well. Never hesitate to give us a call if you need any further assistance! Until then, take care.Best wishes,Dean, OwnerPS: 'Like' us on Facebook:facebook.com/pages/Simmo…

- Simmons Automotive
5

Thank you for the special care that you give to not only our car but to our friendship and the confidence that we have in your business.

4

Hope you still have my coupons. Plan to stop by soon. Only thing a really miss in your service is a car wash and vacume (which Honda supplies).

Response from Simmons Automotive - Thank you for your patronage and comments, Marjorie. We have actually implemented a vacuum policy and are looking at ways to provide a wash service to our customers. Tacoma will not allow us to wash cars on sight yet, but we're not giving up.

- Simmons Automotive
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