Dearest Patrons,
Simmons Automotive is fully open to assist you with your auto care and service needs.
The governor has listed Automotive Service and Repair as an Essential Workforce under the heading of Transportation and Logistics https://coronavirus.wa.gov/whats-open-and-closed/essential-business. With the very serious health concerns and vast misinformation surrounding this global event, we want to assuage fears and let you know we are doing our part to protect our customers and employees.
We have doubled down on protective measures by thoroughly disinfecting our office throughout the day and prioritize the safety of our staff and customers by employing the recommended sanitizing procedures as well as daily health checks with our staff which includes following quarantine recommendations in light of any symptom onset.
Understandably, some may be uncomfortable with in-person service and others at higher risk or with compromised immune systems, may desire to avoid contact entirely. We completely respect your rights and honor your wishes. For this reason we've made it easy by offering 100% touchless service at your request. Simply give us a call or email requesting "Touchless Service" and we will acquire the keys from you outside gloved and masked, continue to maintain distancing etiquette and cleaning standards, and conduct all communications including payments via our secure cloud-based interactive web service.
If ever you have questions, I will avail myself to you via phone or email. Should you prefer to drop off your vehicle outside of our regular business hours, there is a key drop in the main service bay door (brass, flip-up mail slot). Please leave a note with it, call and leave a detailed message, or email us with your information. We will be in touch right away.
With many out of work or suddenly finding their income limited, we have deferred interest payment options available. We are also offering some financial assistance to those hit the hardest by this economic downturn on a case by case basis for critical repairs. If you are in the fortunate position to help out, we are open book and full disclosure with any funds donated and appreciate your assistance in supporting our community.
Personally, and on behalf of my staff and family, I want to thank you for your cooperation, your trust, and your invaluable referrals of family and friends. Please don't hesitate to ask if there is anything we can do specifically for you. Our prayers are with those who have lost loved ones and the thousands of small businesses and parents that have had their worlds turned upside down. Stay strong and be kind. The world needs a lot of that right now.
May God richly bless you and our nation,
Dean and Bonnie Simmons